AlterSpin☰
AlterSpinLast updated: May 7, 2026
Data Collection AlterSpin collects only the information necessary to operate a secure, fast online gaming service and to comply with legal obligations under our Curacao license. We gather account details (name, date of birth, address), contact information (email, phone), identity verification documents (ID, proof of address), and payment data (transaction records and identifiers). For crypto transactions, we log blockchain addresses and transaction hashes where required for reconciliation and fraud prevention. We also record account activity such as bets placed, wins/losses, and session logs to maintain platform integrity and detect suspicious behaviour. We use automated technologies to collect technical information including device identifiers, IP addresses, browser and app version, operating system, and connection metadata. When you use the AlterSpin app or website, cookies and similar tracking technologies may collect preferences and session details to improve performance, remember language or login states, and secure your session. We never collect payment card full track data; payment processing is handled through secure, PCI-compliant partners when traditional methods like Visa or Mastercard are used. Crypto payments and withdrawals are recorded in transaction logs but do not require persistent storage of private keys — keys remain with you. For marketing and personalization, we may collect optional preferences such as communication choices and gameplay interests. These are collected only if you opt-in; you can change your choices anytime. If you choose to communicate with customer support, we may retain copies of those interactions to resolve issues and improve service quality. Location data may be processed only as needed to confirm eligibility in Hungary or to meet regulatory requirements under anti-money laundering (AML) procedures; we do not track your precise movements beyond what is needed for compliance. We strive to minimize data collection. Our processes are aligned with data protection principles: purpose limitation, data minimization, accuracy, storage limitation, integrity and confidentiality. When data is aggregated or anonymized for analytics or product improvement, it no longer identifies you and is used to enhance gameplay, speed of payouts, and product stability.
Data Usage & Sharing AlterSpin uses collected data primarily to deliver and improve services: account creation and management, secure logins, KYC and AML compliance, payment processing, fraud detection, and customer support. Account details and identity documents allow us to verify age and eligibility, especially given our focus on Hungarian players and adherence to licensing rules. Payment data ensures accurate deposits and withdrawals — our known minimum deposit is €10 and minimum withdrawal is €20 — and supports our commitment to being the platform with the fastest payouts and near-instant withdrawals for many crypto transactions. We may share data with trusted third parties where necessary to operate the service. This includes payment processors (for Visa, Mastercard, Skrill, Neteller, and bank transfers), blockchain services for crypto reconciliation, identity verification providers, analytics and security vendors, and legal advisors when responding to lawful requests. Sharing is strictly controlled by contract and limited to what is necessary to perform the service or meet regulatory obligations. We do not sell your personal data to advertisers. When required by law or by our Curacao license, we will disclose information to competent authorities to satisfy AML, fraud investigations, or other legal duties. In cases of mergers or business transfers, user data may be transferred as part of the transaction, but only under confidentiality and security commitments that preserve the rights and choices of affected users. For marketing, we will only use your contact details if you have provided consent; you can withdraw consent anytime without affecting other account functions. We also use aggregated, anonymized data to measure performance, improve games and app stability, and refine the player experience. These aggregated datasets cannot be traced back to individuals. Any cross-border transfers of personal data are performed with appropriate safeguards in place to meet GDPR standards and to respect Hungarian privacy expectations.
Your Rights & Security As a data subject under GDPR principles, you have rights over your personal information. You can request access to the data we hold about you, demand rectification of inaccuracies, object to certain processing activities, request erasure (subject to legal retention requirements), and ask for portability of your personal data in a structured format. If processing relies on consent, you can withdraw consent at any time without undermining the lawfulness of prior processing. To exercise these rights, contact our Data Protection team via the contact channels provided in this policy or through the in-app support available when you log in. We take security seriously. Personal data is protected using encryption in transit (TLS) and encryption at rest where appropriate. Access to personal information is restricted to authorized staff on a need-to-know basis and is logged for accountability. We maintain intrusion detection, rate-limiting, and continual monitoring to reduce the risk of breaches. In the unlikely event of a data breach that risks your rights, we will notify regulators and affected individuals in accordance with GDPR timelines. For account-level protections, we recommend enabling strong, unique passwords and two-factor authentication where offered. If you store funds or use crypto features within the AlterSpin app, consider using hardware wallets and carefully reviewing withdrawal addresses before confirming transactions. Our support team can help with account recovery, but we will never ask you for private keys. For payment disputes, refer to our detailed procedures in the Terms & Conditions and reach out through the customer support options available on our platform. If you feel your rights have been violated or you are unsatisfied with our response, you may lodge a complaint with the Hungarian data protection authority. We aim to resolve issues quickly and fairly — after all, fast payouts start with trust, and we’ve been focused on that since 2020.